Why a thank-you letter?
Send every guest home to a letter from their stay.
Your guests get plenty of messages in the app. A real letter in their mailbox after checkout is the one that feels personal. From $3.
People love real mail.
Not a hunch. Here’s what the research says.
60% of Americans say a card or letter in the mail means more to them than an email, and 62% say it makes them feel more connected, according to a 2020 U.S. Postal Service survey.
U.S. Postal Service, 2020 [1]
More than 90% of Americans say they have a very positive or positive reaction when they get personal cards and letters, and among 18- to 29-year-olds it’s 95%, according to a 2015 Gallup poll.
Gallup, 2015 [2]
The average U.S. household gets fewer than 20 personal letters or cards a year (19.5 in 2025), according to the U.S. Postal Service’s 2025 Household Mail Survey. Yours stands out.
U.S. Postal Service, 2026 [3]
Especially from someone they know.
Your guests already know your place. A letter makes it personal.
Advertising mail from a business people already know gets read 64% of the time, according to the U.S. Postal Service’s 2025 Household Mail Survey. A thank-you letter is more personal still.
U.S. Postal Service, 2026 [3]
65% of Americans say cards and letters from family and friends lift their spirits, according to the same 2020 U.S. Postal Service survey.
U.S. Postal Service, 2020 [1]
People who write thank-you letters underestimate how surprised and happy the recipient will be, and overestimate how awkward it will feel, according to research by Amit Kumar and Nicholas Epley in Psychological Science.
Kumar and Epley, 2018 [4]
Guests who feel seen come back.
The guests check out, the cleaners roll in, and you type a thank-you with an invitation back. Mention the hike they asked about or the birthday they celebrated.
Add your logo and footer, pick the stationery, and we print it in a handwriting-style font and mail it for you. No printer in the owner’s closet, no stamps in the junk drawer.
Letters hosts send.
The after-checkout thank-you
Name the trip, not the listing.
The welcome back
For the guests who booked again.
The long-stay check-in
Halfway through a month away from home.
The off-season invitation
A real letter when the calendar is quiet.
The special occasion
Anniversaries, honeymoons and family reunions.
Last season’s guest list
One letter, every guest, each copy personal: $3 a letter, $2.50 from 10 and $2 from 50.
Good to know.
Should hosts mail thank-you letters to guests?
For repeat guests, long stays and special occasions, yes. 60% of Americans say a card or letter in the mail means more to them than an email, according to a 2020 U.S. Postal Service survey.
What should a guest thank-you letter say?
Thank them by name, mention one real detail from the stay, and invite them back. Three or four sentences is plenty.
Can I add my logo?
Yes. Add your logo at the top and up to three footer lines (host or property name, phone, website) at no extra cost.
How much does it cost?
From $3: $3 folded and mailed First-Class, $11 Certified with a tracking number, or from $15 mailed flat in a rigid mailer with a free tracking number. Mailing a whole guest list? Mail merge is $3 a letter, $2.50 from 10 and $2 from 50.
Your turn.
Thank your next guest on paper.
Write a guest letter from $3From $3 a letter plus sales tax where it applies: $3 First-Class, $11 Certified, from $15 flat with tracking. Paper and postage are included.
Sources
Every number on this page comes from the source named next to it. We checked each one against the publisher on October 20, 2026.
- U.S. Postal Service, “Mail Helps Americans Feel Connected During COVID-19,” survey of 1,000+ U.S. adults, April 15 to 17, 2020. about.usps.com
- Gallup, “Four in 10 Americans Look Forward to Checking Mail,” April 2, 2015 (1,010 U.S. adults). news.gallup.com
- U.S. Postal Service, “The Household Mail Survey: Mail Use & Attitudes 2025” (formerly the Household Diary Study), released March 2026, Table 3.3 and Table E.5. about.usps.com
- Amit Kumar and Nicholas Epley, “Undervaluing Gratitude: Expressers Misunderstand the Consequences of Showing Appreciation,” Psychological Science 29(9), 2018. pubmed.ncbi.nlm.nih.gov